Benefits:
£30,000 OTE +benefits
Description
Our core aim is to make going on holiday simple, exciting and great value. Within this role you will deliver a premium level of service to direct customers and travel agents through knowledge, skills and experience, by converting holiday enquiries into bookings, maximising profit on every booking made whilst building upon our excellent reputation
What You'll Be Doing
- Convert enquiries into sales, giving a premium level of service, matching products and service to the customer needs
- Using expert knowledge assist customers with suggestions and ideas on itineraries and excursions ensuring suitability of product to client
- Achieve and exceed call handling productivity targets for number of calls answered, call duration and admin time
- Develop and increase knowledge of products and geographical areas through training, self-development and attend Educationals as required
- Maintain high awareness of current product offering and monitor changes constantly, ensuring awareness of discounts available and applying correct price modifications
- Demonstrate willingness and flexibility to assist other departments with customer queries ensuring the customer is priority at all times
Requirements
- Minimum one years travel industry experience
- Track record of achieving and exceeding sales and service targets
- Highly travel sales motivated
- Excellent communication skills, builds strong trusting relationships with customers
- Ability to work under pressure and to sales/call handling targets with a strong sense or urgency
- Passion for travel and has ideally travelled to our destinations