Location:
Val D’Isere, Meribel or Courchevel
Benefits:
£1018 per month + end of season bonus + accommodation + meals + travel + insurance
Description
This is a diverse and extremely challenging “hands on” role assisting the Chalet Manager who has overall responsibility for every aspect of the chalet operation and for the performance of each individual member of the chalet team. The main emphasis in this role is on customer service, the key objective being to deliver a world-class hospitality service and to create unique and memorable holiday experiences for every client.
Main responsibilities
From our Assistant Managers we expect a 'can do attitude'. You will be expected to fulfil the following responsibilities:
- assisting with the management, training and development of each member of the chalet team
- customer service delivery + guest satisfaction (inc catering, transport, skiing, après ski, games/entertainment, child care, technology/communications)
- proactive communication with guests to ensure all queries are answered and any special requests are met at the earliest opportunity
- housekeeping (laundry, cleanliness and presentation throughout the chalet)
- general chalet maintenance
- general hygiene, health and safety standards
- local supplier relations
- communication with the Guest Relations Manager pre arrival + post departure
- assisting with management of the chalet budgets
Requirements
This role would suit individuals with the following skill set:
- previous 4/5 star hospitality or silver service experience
- previous general management experience
- excellent interpersonal skills
- excellent organisation/time management skills
- basic administrative and accounting skills
- basic computer skills
- full, clean driving licence
- conversational French (preferred)
We are looking for the following key personal qualities and attributes
- positive and flexible attitude
- highly professional with a 5 star service mentality
- proactive
- great attention to detail
- team player
Please note that all applicants must be resident in the UK and have a NI number and UK bank account.