vacancy
details
Benefits:
Competitive Salary + benefits
Description
Award winning and innovative we are the UK’s leading ski holiday company, but we’re not just about the snow and the mountains in winter, our Summer and Lakes & Mountains brands have an equally impressive reputation. Our Overseas Operations team is key to achieving our priority year round – giving our customers outstanding holiday experiences through excellent service and sharing our great local knowledge and expertise.Crystal Ski is part of the TUI Specialist & Activity sector which is the most diverse and unique collection of travel businesses in the world, with over 110 brands stretching from the USA and Canada, across Europe and out to Australia and New Zealand. As part of TUI Travel Plc, the worlds largest travel organisation, our employees have the opportunity for year round employment overseas or in the UK.
Job Description
To deliver excellent customer service to all our customers to ensure their ski holiday exceeds expectations. To manage reservations with bed suppliers for all programmes controlled from the country office – Austria, Bulgaria, Finland, Slovenia. To act as a contact for all bed suppliers and provide them with the service they require. Negotiate with suppliers in purchasing beds at the best rates where necessary for late deals. To manage and distribute the flow of paperwork and reports generated by internal systems. Daily download of various internal reports for distribution to hotels, agents and resort staff and many for use internally. Management and distribution of rooming lists, resort staff arrival/departure paperwork all booking position requests, late bookings, cancellations, extra to allocation requests, over bookings, booking stops and late deals. Please only apply if you can speak both English and German flunetly. This position is year round.
Key Accountabilities & Responsibilities:
Primary responsibilities - Liaising with the Commercial team in the UK regarding beds to flight seats situation to understand what focus is needed in terms of finding extra beds
- Participation in weekly conference call with GM, Contractors, Commercial & Product to understand focus required for bed sourcing
- Working with the contracts team to ensure that we are obtaining extra beds / special offers / reduced releases for key dates
- Working with the res team to direct focus for sourcing extra beds / actioning or trading stop sales / changing release dates when needed
- Setting up offer bed banks and putting extra rooms on sale & using res team to assist when needed
- Monitoring guaranteed properties & flagging empty beds to Yield to ensure 100% occupancy all season
- Monitoring where we have sold 70% of our allocation in hotels and asking hoteliers for more rooms
- Communicating with transport supplier providing data extracts/files with passenger numbers as required and ensuring information is passed on regarding allocation of late deals
- Frequently update the special offer grid so these are loaded as quickly as possible by the Yield dept
Managing the allocation of all late deals in such a way as to ensure that we obtain the best price for accommodation bought in, and ensure that committed beds occupancy levels are maximised
The Package.....
Working for us overseas is a great experience. We offer a great package to all of our overseas staff, which includes the following • Competitive wage • Accommodation • Season Lift Pass • Season Equipment hire • Full Medical & Personnel Insurance • Travel to and from resort you are placed in • Full Training • Uniform • Friends and Family discount
Requirements
Please see Job Description
APPLICATIONS CLOSED
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